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General terms and conditions with customer information
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Table of Contents
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1. Scope
2. Conclusion of contract
3. Right of Withdrawal
4. Prices and terms of payment
5. Liability
6. Duration of contract and termination of contract in the case of continuing obligations
7. Governing Law
8. Alternative Dispute Resolution

1) Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of Yulia Petrovic
  , trading under "Pretty Lab" (hereinafter "Seller"), apply to all contracts for the provision of services that a consumer or entrepreneur (hereinafter "Customer") concludes with the Provider with regard to the services presented by the Provider on his website. The inclusion of the customer's own conditions is hereby contradicted, unless something else has been agreed.
1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2) Conclusion of contract
2.1 The service descriptions on the provider's website do not represent binding offers on the part of the provider, but serve to enable the customer to submit a binding offer.
2.2 The customer can submit the offer via the online order form integrated into the provider's website. After placing the selected services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the services contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 The provider can accept the customer's offer within five days,
- by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby receipt of the order confirmation by the customer is decisive, or
- by starting to perform the service at the request of the customer and notifying the customer of this, or
- by asking the customer to pay after placing his order.
If there are several of the above alternatives, the contract is concluded at the point in time when one of the above alternatives occurs first. The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer. If the provider does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.
2.4 When submitting an offer via the provider's online order form, the text of the contract is saved by the provider after the contract has been concluded and sent to the customer in text form (e.g. e-mail, fax or letter) after the order has been sent. The provider does not make the contract text accessible beyond this.
2.5 Before submitting the binding order via the provider's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.
2.6 Only the German language is available for the conclusion of the contract.
2.7 Order processing and contact are usually made via email and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the provider can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the provider or by third parties commissioned to process the order can be delivered.

3) Right of Withdrawal
In principle, consumers are entitled to a right of withdrawal. Further information on the right of withdrawal can be found in the provider's cancellation policy.

4) Prices and terms of payment
4.1 Unless otherwise stated in the provider's service description, the prices quoted are total prices that include statutory sales tax.
4.2 The payment option(s) and payment modalities are communicated to the customer on the provider's website.

5) Liability

5.1 In the case of claims under the Product Liability Act and other statutory guarantee liability
or injury to life, body and health, there is no liability
5.2 If, when concluding the treatment contract, the customer provides false and/or inaccurate information
If he expresses any information about his physical condition or previous exposure, there is no liability
pretty lab The accuracy of the customer information is necessary for successful treatment
absolutely authoritative.
5.3 If the Customer does not follow the instructions or recommendations of Pretty Lab
  which serve to prepare for the treatment are not followed or only followed to a limited extent, there is no liability.  For further treatment instructions or recommendations after the treatment, the
are described in detail in the customer information, there is also no liability.

6) Duration of contract and termination of contract in the case of continuing obligations
6.1 Information on the duration of the contract and the termination of the contract, in particular on the termination modalities for services that are provided within the framework of continuing obligations, will be communicated to the customer as part of the respective service description on the provider's website.
6.2 The right to extraordinary termination for good cause remains unaffected. An important reason exists if the terminating party, taking into account all the circumstances of the individual case and weighing the interests of both parties, cannot be expected to continue the contractual relationship until the agreed termination or until the expiry of a period of notice.
6.3 Cancellations must be made in writing or in text form (e.g. by email).

7) Governing Law
7.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
7.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

8) Alternative Dispute Resolution
8.1 The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
8.2 The provider is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

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